Qualities of Effective Messages
		Chapter 2 builds on the six Cs--courtesy, clarity, conciseness, concreteness, correctness, and completeness. Select a topic to access additional online resources.
	Success Tips		Seven Simple Rules
	TextLinks		1.  Gender-FreeTerms 2. Unnecessary Words 3. Correct Words or Phrases
	INTERNET@A.GLANCE		Free E-Mail
	Global Outlook		1. International Greetings 2. Breakfast in Malaysia  New! 3. Commonly Confused Words  New!
	Activities		Frequently Confused   Words
	Ethics in Action		1. Stealing Ideas 2. Human Relations  New!
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