c1.gif (6138 bytes)
Bad News Messages
 tablect.gif (11286 bytes) Chapter 6 applies the Communication- by-Objectives approach and the bad news strategy to bad news messages.  Select a topic to access additional online resources.
Success Tip

Success Tips

1.  Empathy
2.  Positive Self-Talk
3.  Written Criticism 
New!

TextLinks

1.  Active Voice vs. Passive Voice
2.  Negative vs. Positive       Statements
wpe7.gif (2094 bytes)

INTERNET@A.GLANCE

Communicating Bad News
wpe3.gif (2628 bytes)

Global Outlook

1. Indicating No in Bulgaria
2. Stating Bad News In Bulgaria
New!
wpe4.gif (1961 bytes)

Activities

1. Empathy
2. Positive Statements
New!
wpeA.gif (2693 bytes)

Ethics in Action

1. Electronic Message    Confidentiality
2.  Employment Decisions 
New!
top.gif (1942 bytes) instruct.gif (2282 bytes) bsheet.gif (2220 bytes)
swep.gif (2021 bytes) feedback.gif (2131 bytes) order.gif (2023 bytes)
Instructors: Click here to learn how you can request a password to access our Instructor Resources.

WB01589_.gif (2674 bytes)